Frequently Asked Questions

IVVER is a travel-first marketplace that connects Customers with verified independent professional Providers. We help you choose a quality vehicle with clear conditions, flexible handover and support from the app.

Three things. First, we focus on quality over quantity: only verified professional Providers can list vehicles. Second, booking details are shown clearly before you confirm, including price, handover and key conditions. Third, IVVER is built as a travel hub, not just a rental app: mobility today, homes and local experiences tomorrow.

IVVER is built by a team with local market experience and European product standards. We focus on a clearer experience for Customers and a more professional operating framework for Providers.

Our goal is to offer a broad range of vehicles for different travel needs. Verified professional Providers on IVVER may list economy cars, compact city vehicles, SUVs, luxury models and premium options, depending on city availability.

You need a valid driver's license recognized internationally, a valid passport, and you must meet the age conditions shown for the selected vehicle. Documents must remain valid throughout the rental period and may be checked before handover.

Use the emergency or protection contacts shown in the app and contact the Provider as soon as possible. You can also reach IVVER support through the available channels so booking information stays centralized.

A security deposit may be required depending on the vehicle. Deposit conditions and amounts are displayed on the booking page before you confirm, so you can review the full terms in advance.

IVVER is a professional marketplace: only verified independent professional Providers and rental businesses can list vehicles. This keeps the fleet curated, supports clear operating standards and gives Customers a more reliable experience. Individual private listings are not accepted.

IVVER charges service fees displayed before confirmation. These fees are paid to IVV SERVICES for use of the platform and the intermediation service. The Provider sets the Main Price and conditions. The Main Price is paid directly by the Customer to the Provider according to the terms shown before confirmation; IVVER does not collect or remit that amount.

Yes, you have full control. Every booking request is subject to your acceptance — you review and approve or decline each one. You can also block dates directly in the app's calendar to mark your vehicle as unavailable when needed.

For Providers, IVVER may verify the professional identity and information needed before publication. For Customers, certain documents may be requested or checked before vehicle handover, according to the booking conditions.

Protection conditions depend on the vehicle, the Provider and the terms shown at the time of booking. Always review the latest details in the app before confirming.

IVVER is available in the cities listed on the cars page. Availability is updated city by city, with airport zones as a priority where possible.

Absolutely. IVVER is designed for international travelers. We prioritize airport zones so you can pick up a vehicle as soon as you land. All you need is a valid international driver's license and passport.

Yes. We plan to add new cities and markets once vehicle availability, provider quality and support operations are ready.

Available payment methods are shown in the app. Online payments through IVVER apply to IVVER Service Fees charged by IVV SERVICES. The Main Price is paid directly to the Provider according to the terms shown before confirmation.

The listing shows the Main Price and key conditions before you confirm. Review mileage, cleaning, deposit and handover terms carefully so the booking matches your trip.

You can cancel a reservation before it starts through the app. Once the rental has begun, changes must be discussed directly with the Provider according to the applicable terms.

The iOS version is currently in development. We are targeting September 2026 for the release. The Android app is already available on Google Play. In the meantime, you can browse IVVER and contact us through the website on any device.

You can reach our support team through the in-app messaging system, or by email. Response times and support hours are detailed in the Support section of the app. For urgent matters during a rental, use the emergency contact number provided in your booking confirmation.