Privacy Policy

1. Introduction

IVVER ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle rental marketplace platform.

By using IVVER, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an Account: Name, email address, phone number, date of birth, profile photo
• Verify Identity: Driver's license details, national ID card, passport information
• List a Vehicle: Vehicle registration (carte grise), technical inspection (visite technique), insurance details, vehicle photos and specifications
• Make a Booking: Rental dates, pickup/return locations, payment information
• Communicate: Messages sent through our platform, customer support inquiries, reviews and ratings

2.2 Automatically Collected Information

When you use IVVER, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: Pages viewed, features used, search queries, booking history, time spent on platform
• Location Data: GPS coordinates (with your permission), IP address-based location
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies

2.3 Information from Third Parties

We may receive information from:

• Social media platforms (if you connect your accounts)
• Payment processors and financial institutions
• Identity verification services
• Vehicle history databases

3. How We Use Your Information

We use your information to:

3.1 Provide Services

• Create and manage user accounts
• Process bookings and payments
• Verify user identities and vehicle information
• Facilitate communication between Owners and Renters
• Provide customer support

3.2 Improve and Personalize

• Analyze usage patterns and trends
• Develop new features and services
• Personalize search results and recommendations
• Conduct surveys and research

3.3 Safety and Security

• Verify user identity and prevent fraud
• Detect and prevent prohibited activities
• Protect against security threats
• Resolve disputes and enforce our Terms of Service

3.4 Communication

• Send booking confirmations and updates
• Provide customer support responses
• Send service announcements and updates
• Send marketing communications (with your consent)

3.5 Legal Compliance

• Comply with legal obligations
• Respond to legal requests and prevent harm
• Enforce our Terms of Service

4. Information Sharing and Disclosure

4.1 With Other Users

When you book or list a vehicle, we share relevant information with the other party:

• Owners see Renter names, profile photos, reviews, and booking details
• Renters see Owner names, profile photos, reviews, vehicle details, and location

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe, local payment gateways)
• Cloud hosting providers (AWS, Google Cloud)
• Analytics services (Google Analytics, Firebase)
• Customer support tools (Intercom, Zendesk)
• Identity verification services
• SMS and email service providers

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect the rights and safety of IVVER and our users
• Investigate fraud or security issues
• Enforce our Terms of Service

4.4 Business Transfers

If IVVER is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Storage and Security

5.1 Data Storage

Your information is stored on secure servers located in the European Union and Morocco. We use Supabase and other cloud infrastructure providers with industry-standard security measures.

5.2 Security Measures

We implement security measures including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee security training and background checks
• Incident response and disaster recovery plans

5.3 Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

Account information is retained for 5 years after account closure. Transaction records are retained for 10 years as required by Moroccan law.

6. Your Rights and Choices

6.1 Access and Correction

You can access and update your account information through your profile settings. You may request a copy of your personal data by contacting us at privacy@ivver.ma.

6.2 Data Deletion

You may request deletion of your account and personal data. Some information may be retained as required by law or for legitimate business purposes.

6.3 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link or adjusting your notification preferences in your account settings.

6.4 Location Data

You can control location permissions through your device settings. Disabling location services may limit certain features.

6.5 Cookies

You can control cookies through your browser settings. Blocking cookies may affect platform functionality.

6.6 Do Not Sell My Personal Information

We do not sell your personal information to third parties.

7. Children's Privacy

IVVER is not intended for users under 18 years old. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Morocco. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Third-Party Links and Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. Continued use of IVVER after changes constitutes acceptance of the updated policy.

11. Data Protection Officer

For privacy-related questions or concerns, you can contact our Data Protection Officer:

Email: dpo@ivver.ma
Privacy Contact: privacy@ivver.ma

12. Moroccan Data Protection Law

IVVER complies with Moroccan data protection regulations. You have rights under Moroccan law including the right to access, correct, and delete your personal data.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@ivver.ma
Support: support@ivver.ma
Address: IVVER, Casablanca, Morocco